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Latest Job Vacancies at the Concept Group

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services – Nigeria’s Leading Equipment Leasing and Financial Intermediary Company, Concept Nova – Bespoke Enterprise Software Development Company, Percy Aitkins – Bureau De Change.

We are recruiting to fill the position below:

 

 

Job Title: Client Experience Manager
Location:
 Lagos

Job Summary

  • Drive premium service delivery to both external and internal customers by providing exceptional customer experience through the development and implementation of consistent policies and processes.
  • Provide leadership and support to client experience executives across the group, ensuring compliance with customer service standards.

Job Responsibilities

  • Develop and maintain positive relationship with internal and external customers.
  • Develop and implement customer service policies, processes and standards for enhanced  customer experience
  • Develop and implement strategies for effective customer engagement that would enhance customer loyalty
  • Ensure all customer service activities support and strengthen the strategic objectives of the organization
  • Analyze customer service related information and identify opportunities to improve customer service.
  • Ensure delivery of consistent customer service delivery  in line  with established service standards
  • Ensure timely and cost effective service delivery outcomes to all customers.
  • Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently
  • Work closely with all stakeholders and operational teams to resolve service issues.
  • Ensure all customer interactions are properly documented by client experience executives
  • Provide resolution to escalated complaints, following up with all stakeholders to effect resolution
  • Develop strong relationships with existing customers through ongoing review of customer service processes and requirements for consistent  high service levels
  • Drive customer retention through repeat businesses & create opportunities to upsell /cross sell referrals
  • Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities
  • Interview, select, coach, train, instruct, manage, and appraise the performance of associated customer service personnel and mentor team members
  • Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently
  • Prepare or oversee the preparation of reports and statistics related to the customer service function for  all stakeholders

Educational Qualification & Functional/Technical Skill or Certification

  • University Degree in Business Administration, Marketing  or a related field
  • Proficiency in Microsoft office, including ability to analyze data & prepare reports
  • Knowledge in developing SOPs and Call Scripts

Relevant Experience (Type of experience and minimum number of years):

  • 3-5 years relevant experience in Customer Service or marketing function
  • Experience in supervising or managing sales  or client experience teams
  • Relevant industry experience gives added advantage
  • Knowledge of customer service best practice & standards

Personality Profile:

  • Decision making, Monitoring, Active Listening, Self-Awareness, Pro-active, Time Management, Critical Thinking, Coordination.

 

 

Job Title: Senior Financial Accountant
Location:
 Lagos
Reporting to the CFO.

Responsibilities

  • Leads the company’s financial accounting, reporting and control activities; ensuring they are carried out efficiently and line with best practice and statutory requirements.
  • To provide accurate and timely financial services including setting monthly budgets, forecasts, cash flow analysis, management and financial accounts and advice support inform decision making at all level.
  • To manage the annual audit process in conjunction with the appointed external auditors to ensure statutory accounts are produced within the required timelines.
  • Monitors financial performance by measuring and analyzing results; initiating corrective actions, minimizing the impact of the variances.
  • Coordinates and ensures regular ALCO Meetings and following up on matters arising from such meetings.
  • Develop and document business processes and accounting policies to maintain and strengthen internal controls.
  • Ensure timely preparation and rendition of Audited Financial Statements (AFS) and the timely filing of the AFS with the relevant statutory agencies.
  • Responsible for month-end and year-end accounting period close of process and monthly trial balance review to ensure integrity and correctness of the company’s accounting records.
  • Coordinates the preparation and renditions of statutory returns and compliance within the statutory provisions.
  • Ensures Quality Control over financial transactions and financial reporting by ensuring timely trial balance review, preparation of schedules to accounts and bank reconciliation reports.
  • Develops annual operating budgets as well as all project budgets and oversees them.
  • Manage and comply with Local, State and Federal Government statutory requirements and tax filings.
  • Perform other duties as assigned by Management.

Requirements

  • In-depth knowledge of accounting principles, laws and best practices.
  • Professional membership of ICAN, ACCA etc.
  • Minimum of 5 years post qualification experience.
  • Solid knowledge of financial analysis and forecasting.
  • An analytical mind with strategic abilities.
  • Excellent organizational and leadership skills.
  • Outstanding communication skills.
  • B.Sc/BA in Accounting, Finance and related courses.
  • M.Sc/MBA is a plus.

 

 

How To Apply
Interested and qualified candidates should send their CV’s urgently to: [email protected]

 

Application Deadline 26th October, 2018.

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